Weight, dimensions and allowance of hand baggage always vary between airlines. Always check with your airline.
Lost or delayed baggage
Report lost, delayed or damaged baggage to Airline representative at the information desk in the terminal. When your baggage has arrived, they will contact you to arrange a time of delivery or pickup.
You can track your lost baggage when you have received a refrence number/PIR recipt (e.g SFTSK12345).
Weight and dimension
What is the charge for excess baggage? Contact your airline or tour operator. Weight, dimension and price for excess baggage is depending on airline, destination and ticket category.
Whom do I contact if the damage is not discovered until I get home? Contact your airline or tour operator.
From April 29, 2010 there are new rules according to the EU Regulation 300/2008.
You no longer need to show ID card when you check in your baggage. You must have a boarding pass to go through security. The airlines can make an exception to parent/guardian of unaccompanied children and persons with reduced mobility.
Note: Please be aware that other EU countries may have stricter rules than these.
Check of personal identity
If you are traveling to an EU country you can use the national identity card (you can also use the passport). The national ID card is also valid for travel to Norway, Switzerland, Iceland and Lichtenstein.
Read more about the Schengen co-operation on www.regeringen.se
The following identification documents are approved:
Passport and national identity card
Read more at www.polisen.se about ID-cards.
All passengers must go through a security control. This is a demand from the Swedish Transport Agency. The purpose of the security control is to find objects that are not allowed to be brought into the so called restricted areas at the airport and onboard the aircraft. A restricted area is the area where the passengers go after security control until they board the aircraft.
Advice about security control
Have your boarding pass ready to show when you reach security control. Your passport is not needed at this point.
- At security control, you need to show your plastic bag with liquids, which is X-rayed.
- You also need to show any liquid medication, baby food or special dietary products.
- You need to remove coats or jackets, which are X-rayed.
- Remove laptops and other electronic equipment of similar size from your bags. All are X-rayed.
Are you unsure what you can bring, then visit Transportstyrelsens web page:
Do not carry mobile phones, keys, coins and other small metal objects on you. Put them in your hand luggage before you reach security control. That way the detector in the security arch will not go off when you pass through, and it will be smoother for all passengers.
Place your hand luggage on the conveyor belt to the X-ray machine and then walk through the metal detector.
If you try to bring anything that can be dangerous through security, it will be taken from you.
Restriction of liquids in hand luggage
New EU regulations for airport security were introduced on 6 November 2006, for all flights from Swedish airports, i.e. both domestic and international and to destinations outside the EU. The new regulations restrict the amount of liquid that is allowed in the hand luggage on the aircraft. Baggage that is checked in is not affected by these new regulations. It will still be possible to purchase tax free goods after security control.
The airport opens 1 hour before the first flight and closes 45 minutes after the last arrival.
On Saturdays there are only flights in the morning and in the late evening which means that the airport will open 1 hour before the first flight. The terminal will then close 45 minutes after the morning flight but the gates to the airport will be open. The terminal opens again at 7 pm.
If you feel hungry or just want to grab something to drink before your trip, we recommend a visit to the airport restaurant Take Off.
The restaurant is located in the departure hall and offers hot food from an a la cart menu. Why not try souvas, a classic dish from Swedish Lapland made from smoked reindeer meat. You can also buy candy, snacks and drinks here. Perhaps you will find something to bring along and read on the flight from their wide range of newspapers and magazins.
The restaurant is open during all charter departures.
Opening hours may vary depending on the airport’s opening hours.