Weight, dimensions and allowance of hand baggage always vary between airlines. Always check with your airline.
Lost or delayed baggage?
Report lost, delayed or damaged baggage to Airline representative at the information desk in the terminal. When your baggage has arrived, they will contact you to arrange a time of delivery or pickup.
Weight and dimension?
What is the charge for excess baggage? Contact your airline or tour operator. Weight, dimension and price for excess baggage is depending on airline, destination and ticket category.
Whom do I contact if the damage is not discovered until I get home? Contact your airline or tour operator.